Register O’Donnell Highlights Registry of Deeds Customer Service Center

Norfolk County Register of Deeds William P. O’Donnell reminds consumers that if they have a Registry related question, the answer is just a phone call away by dialing the Customer Service Center at (781) 461-6101. The department is open Monday through Friday from 8:30AM to 4:30PM.

“The Customer Service Center is a one-stop shop for Norfolk County homeowners and institutional users who have land related document questions,” said O’Donnell. “These questions can vary such as confirming the current ownership of a particular property or verifying if a discharge of a property’s mortgage has been filed after the loan has been paid off. We are glad to help with any inquiry, whether you come through our doors or call us by phone.”

Registry staff can also inform customers about the various fees set by the state legislature for filing documents. Customers may also request certified copies of land documents by mail or in person. The cost in person is $1.00 per page, and by mail the cost is $1.00 per page plus an additional $1.00 per document by mail.

In addition, the Customer Service Center staff is pleased to answer questions about the Homestead Act, a law that provides limited protection against the forced sale of a homeowner’s primary residence to satisfy unsecured debt up to $1,000,000.

O’Donnell went on to say, “For many, trying to ascertain information about land documents can be a very frustrating and intimidating experience. Please know our trained customer service staff is well-versed in all areas of land document research. By utilizing our state-of-the-art land document research system, which is also available via www.norfolkdeeds.org, people can get answers to their property questions.”

Notary services are also offered by the Customer Service Center. “Several staff members are notary publics. We are more than glad to notarize any land document provided the person requesting the service appears before us and presents satisfactory proof of identification by showing either their driver’s license or passport,” said O’Donnell.

In conclusion, Register O’Donnell stated, “Providing first-class customer service is a core objective of the Registry’s mission to serve the public. We strive to ensure our customers have a positive experience when interacting with us. The bottom line is: All of us at the Registry of Deeds are glad to be of service to you.”

To learn more about Registry of Deed’s events and initiatives, like us on Facebook® at facebook.com/NorfolkDeeds or follow us on Twitter® at twitter.com/NorfolkDeeds and Instagram® at Instagram.com/NorfolkDeeds.

The Norfolk County Registry of Deeds is located at 649 High Street in Dedham. The Registry is a resource for homeowners, title examiners, mortgage lenders, municipalities and others with a need for secure, accurate, accessible land record information. All land record research information can be found on the Registry’s website www.norfolkdeeds.org. Residents in need of assistance can contact the Registry of Deeds Customer Service Center via telephone at (781) 461-6101 or email us at registerodonnell@norfolkdeeds.org.